Contact information

If you have any questions about your order, shipping, returns, our products, or any other matter, our customer service team will be happy to assist you.

Email: info@matilda-melbourne.com

We aim to respond to all enquiries as quickly as possible, typically within 24–48 business hours.

Business Information

Matilda Melbourne
Operated by Marlu Ecom LLC

Business Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: info@matilda-melbourne.com

Please note that our business address is not a return address. Returns must not be sent to this address or to the address shown on your parcel.

To initiate a return, please contact us first at info@matilda-melbourne.com. Our customer service team will provide you with the correct return address and instructions. Returns are handled through our central warehouse in Asia.

For further information regarding returns, refunds and shipping, please refer to our Refund Policy and Shipping Policy.

Website: matilda-melbourne.com