Terms of service
MATILDA MELBOURNE
This website is operated by Matilda Melbourne, operated by Marlu Ecom LLC.
Throughout the site, the terms “we”, “us” and “our” refer to Matilda Melbourne and/or Marlu Ecom LLC, as applicable.
Please read these Terms of Service carefully before accessing or using our website.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein or available by hyperlink.
These Terms of Service apply to all users of the website, including browsers, customers, merchants, suppliers and contributors of content.
We reserve the right to update, modify or replace any part of these Terms of Service by posting updates and/or changes to our website.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, province or jurisdiction of residence, or that you have given your consent to allow any of your minor dependants to use this website.
You may not use our products for any illegal or unauthorised purpose.
You may not violate any laws applicable in your jurisdiction, including copyright laws.
You must not transmit worms, viruses or any code of a destructive nature.
A breach or violation of any of these Terms may result in termination of your access to the Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service or cancel an order where reasonably necessary, including in cases of suspected fraud, abuse, pricing errors, stock issues or violation of these Terms, subject to applicable law.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information available on this website is accurate and current.
However, information provided on this website may occasionally contain inaccuracies or become outdated.
Historical information is provided for reference only.
We reserve the right to modify the contents of this website at any time.
SECTION 4 — MODIFICATIONS TO THE SERVICE, PRICES AND ORDER ACCEPTANCE
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service or any part of it at any time, subject to applicable law and any existing contractual obligations.
The presentation of products on our website constitutes an invitation to place an order and does not, by itself, constitute a legally binding offer.
By placing an order, you make an offer to purchase the selected products. An automated order confirmation acknowledges that we have received your order but does not, by itself, constitute acceptance of your offer.
Unless otherwise required by applicable law, your order is accepted and the contract of sale is concluded when the goods are dispatched.
We reserve the right to refuse or cancel an order before dispatch where reasonably necessary, including in cases of product unavailability, obvious pricing or description errors, suspected fraud, payment issues or other legitimate reasons, subject to applicable law.
If an order is cancelled by us after payment has been received, the relevant amount will be refunded to the original payment method.
SECTION 5 — PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website.
Products may be available in limited quantities and may only be returned in accordance with our Refund Policy and applicable law.
Our products are fulfilled through an international supplier network and are generally shipped directly to customers from our suppliers or fulfilment facilities located in Asia. As a result, orders may be shipped internationally before reaching their final destination in Australia.
Please refer to our Shipping Policy for applicable processing times and estimated delivery times.
Customs, Duties and Import Charges
Customs duties, import taxes or clearance fees may apply depending on the shipment, destination and applicable regulations. Where any such charges are payable by the customer, this will be communicated where required before the order is completed.
We have made reasonable efforts to display product colours and images as accurately as possible. However, we cannot guarantee that the display of any colour on your device will be completely accurate.
We reserve the right to limit sales of our products or Services to any person, geographic region or jurisdiction where reasonably necessary and permitted by law.
Any offer for any product or service made on this website is void where prohibited.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders where reasonably necessary and permitted by law.
We may limit or cancel quantities purchased per person, household or order, including where we reasonably believe orders have been placed by dealers, resellers or distributors.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address or other contact information provided when the order was placed.
You agree to provide current, complete and accurate purchase and account information.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may provide you with access to third-party tools over which we do not monitor and have no control or input.
Any use of optional third-party tools offered through the website is at your own discretion and subject to the terms of the relevant third-party provider.
SECTION 8 — THIRD-PARTY LINKS
Certain content, products and services available through our Service may include materials from third parties.
Third-party links on this website may direct you to websites that are not affiliated with us.
We are not responsible for the content, accuracy or practices of third-party websites.
Please carefully review the third party's policies and practices before engaging in any transaction.
SECTION 9 — COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit comments, feedback, suggestions, ideas or other materials to us, you agree that we may use those submissions for legitimate business purposes, subject to applicable law.
We are under no obligation to maintain unsolicited comments in confidence, pay compensation for them or respond to them.
Your comments must not violate any rights of third parties, including copyright, trademark, privacy or other proprietary rights.
You are responsible for the content and accuracy of your submissions.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website or Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct errors, inaccuracies or omissions and to update information where appropriate.
Where an error affects an existing order, we will handle the matter in accordance with applicable law.
SECTION 12 — PROHIBITED USES
You are prohibited from using the website or its content:
- For any unlawful or unauthorised purpose;
- To solicit others to perform or participate in unlawful acts;
- To violate applicable laws or regulations;
- To infringe our intellectual property rights or those of others;
- To harass, abuse, insult, harm, defame or discriminate unlawfully;
- To submit false or misleading information;
- To upload or transmit viruses or malicious code;
- To collect or track the personal information of others unlawfully;
- To interfere with or circumvent the security features of the Service.
We reserve the right to terminate your use of the Service for violating any prohibited use.
SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that access to the website will always be uninterrupted, timely, secure or error-free.
To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
To the maximum extent permitted by law, Marlu Ecom LLC, Matilda Melbourne and their directors, employees, affiliates, agents, contractors, service providers and suppliers will not be liable for indirect, incidental or consequential loss arising solely from the use of the Service where such liability may lawfully be excluded.
SECTION 14 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Matilda Melbourne, Marlu Ecom LLC and their affiliates, partners, officers, directors, agents, contractors, service providers, subcontractors and suppliers from third-party claims arising directly from your unlawful use of the Service or material breach of these Terms.
SECTION 15 — SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision will remain enforceable to the fullest extent permitted by applicable law.
The unenforceable portion will be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
SECTION 16 — TERMINATION
The obligations and liabilities incurred prior to the termination date will survive termination where applicable.
These Terms remain effective unless and until terminated by either you or us.
If you materially breach these Terms, we may terminate or restrict your access to the Service, subject to applicable law.
SECTION 17 — ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this website constitute the agreement between you and us concerning your use of the Service, subject to rights and obligations that cannot be excluded by law.
Any failure by us to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
SECTION 18 — GOVERNING LAW
These Terms of Service and any separate agreements through which we provide you Services will be governed and interpreted in accordance with applicable law.
For customers in Australia, nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
SECTION 19 — CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service on this page at any time.
We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website.
Changes will apply prospectively where required by applicable law and will not remove rights already accrued under an existing purchase.
SECTION 20 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Matilda Melbourne
Operated by Marlu Ecom LLC
Company Registration: Wyoming, United States
Entity ID: 2026-002074847
Business Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: info@matilda-melbourne.com
Website: matilda-melbourne.com