Shipping policy
At Matilda Melbourne, we aim to process and deliver your order as quickly and efficiently as possible.
We offer FREE SHIPPING on all orders, with no minimum order value.
DELIVERY TIMES
Below are the average delivery times for our orders:
Order Processing:
1–3 business days.
Processing may take slightly longer when an order is placed on a Friday evening, weekend or public holiday.
Estimated Delivery:
8–12 business days after dispatch.
Please note that these are estimated delivery times. International shipments may occasionally experience delays due to circumstances outside our control, including carrier delays, customs processing, peak periods or other logistical disruptions.
ORDER PROCESS
1. Product
Go to the product page and add your desired item to your cart. Please make sure you have selected the correct size, colour and other available variants before proceeding.
2. Checkout
Proceed to checkout and enter your contact and delivery information. Please ensure that your delivery address is complete and accurate.
3. Review
Review your order and delivery information before proceeding to payment.
Shipping is completely free on all orders.
4. Payment
Select your preferred available payment method.
We currently accept major payment methods including:
Visa · Mastercard · American Express · Apple Pay · Google Pay · Shop Pay
Payment information is processed securely through our payment providers.
5. Confirmation
Once your payment has been successfully completed, you will receive an order confirmation at the email address provided during checkout.
SHIPPING COSTS
We cover the standard shipping costs on all orders.
All orders qualify for free standard shipping. There is no minimum order value required.
ORDER DISPATCH
Found the perfect look or accessory on our website? We want you to enjoy it as soon as possible.
Orders are normally processed within 1–3 business days before being dispatched.
Our products are fulfilled through our international supplier network and may be shipped directly from our suppliers in Asia to the customer.
Once an order has been dispatched, delivery is normally estimated at 8–12 business days.
Like many online retailers using international fulfilment networks, occasional delays may occur. We will always make reasonable efforts to have your order processed and delivered as quickly as possible.
If you have any questions regarding your order or its delivery, please contact:
ORDER CANCELLATION
An order may be cancelled provided it has not yet been dispatched from our supplier's warehouse.
Please contact us as soon as possible if you wish to cancel an order.
Once the order has been dispatched and entered the delivery network, we can no longer stop or cancel the shipment.
In this situation, please wait until the order arrives and then follow our Return Policy if you wish to return it.
INTERNATIONAL FULFILMENT
Matilda Melbourne works with international suppliers and fulfilment partners. Products may therefore be dispatched directly from our suppliers and warehouses in Asia.
Depending on the order, products may travel through different international and local delivery networks before reaching the final delivery address in Australia.
Tracking information, where available, will be provided after dispatch.
Matilda Melbourne is operated by Marlu Ecom LLC.
Contact: info@matilda-melbourne.com